Stop any month.
No notice, no exit charge.

1. Cancelling your subscription

Atelier is a monthly subscription with no minimum term, no lock-in period and no cancellation charge. You may cancel at any time, for any reason, without telling us why.

There are two ways to cancel, and either is enough on its own:

• Write to us at ateliercustomercare@gmail.com from the email address on the account, or telephone +91 89492 67197. We cancel the mandate at our end and confirm in writing.
• Cancel the mandate yourself in your own bank or UPI application, wherever it lists your standing instructions and auto-payments.

Cancellation takes effect from your next billing date. It is not backdated.

2. What happens after you cancel

You keep full use of Atelier until the end of the month you have already paid for. Nothing is switched off early because you cancelled. After that date the app stops opening for your shop, and shows a screen from which you can still download all of your data.

If you cancel and then change your mind before that date, tell us and we simply leave the subscription running.

3. Refunds on the monthly fee

We do not refund part of a month that has already begun. The monthly fee buys a whole month and you keep the whole month, so cancelling on day 20 does not produce a refund for the remaining days — it produces twenty more days of the app you have paid for.

This is the general rule. The exceptions below are real exceptions and we honour them without argument.

Charges we refund in full

• A duplicate charge · the same month taken twice.
• A charge after you cancelled · if the mandate was not stopped in time at our end.
• A charge you did not authorise · tell us and we will stop the mandate immediately while we look into it.
• A charge of the wrong amount · we refund the difference, or the whole amount and take the correct one, whichever you prefer.
• An extended failure on our side · if Atelier is unusable for a prolonged period because of a fault of ours, tell us and we will refund that month or credit the next one. We would rather you asked than quietly left.

4. The first month at ₹499

The introductory first month is available once per shop. It is not refundable — it exists so you can run the shop on Atelier for a month at a low price before deciding anything, which is the same protection a refund would give you, offered up front instead.

If you decide against Atelier during that month, cancel before the next billing date and you are never charged ₹3,999 at all.

5. If a payment fails

A failed payment is not treated as a cancellation and does not lock you out on the day.

• The payment is retried automatically by our payment provider.
• You keep full use of the app during a grace period of seven days, with a notice showing on screen.
• We contact you by phone.
• If it is still unpaid after the grace period, the shop is paused. Your data is not deleted and remains downloadable in full. Paying reopens it immediately, with everything as you left it.

6. How long a refund takes

Where a refund is due, we start it within 2 working days of agreeing it, and it reaches your account within 5–7 working days from that point. The exact timing after we release it belongs to your bank and to the payment provider.

Refunds are always returned to the original payment method · the same card or bank account the money was taken from. We cannot send a refund somewhere else.

7. How to ask for a refund

Write to ateliercustomercare@gmail.com or call +91 89492 67197 with your shop’s name, the date and amount of the charge, and what went wrong. We reply within one working day and tell you plainly whether we are refunding it and when.

If you think we have got it wrong, say so — the same people will look at it again.

8. Your data, whatever happens

Your shop’s records belong to your shop. A cancelled or unpaid account can still be opened to download a complete copy of everything — stock, sales, customers, ledgers — as a data file and as spreadsheets. We do not hold a shop’s own records against it. Deletion of your data is covered in the privacy policy.

9. Contact

Customer care — ateliercustomercare@gmail.com
Phone and WhatsApp — +91 89492 67197
Monday to Saturday, 10:30 am to 8:00 pm IST
Udaipur, Rajasthan, India — full registered details on the contact page