The terms,written to be read.

1. Who these terms are between

“Atelier”, “we” and “us” mean Anjali Design Studio, GSTIN 08AJNPD1202B1Z0, of GF-1, Ground Floor, Phoenix Lifestyle, New Fatehpura, Girwa, Udaipur, Rajasthan 313001, India, which provides the Atelier software. Its full contact details are on the contact page and form part of these terms.

“You” means the shop or business that subscribes to Atelier, together with every person you give a login to.

By using Atelier, or by paying for it, you agree to these terms. If you do not agree with them, do not use it, and tell us so we can stop the billing.

2. What Atelier is

Atelier is software for running a jewellery shop — stock, pricing, sales, customers, karigars, ledgers and documents. It is provided over the internet and used in a web browser. You are not buying a copy of the software; you are subscribing to use it while your subscription is running.

We may add, change or remove features as the product develops. We will not remove something you depend on without telling you first. Some features are released to shops one at a time, and a feature marked as new or in testing may change or be withdrawn while it is being proved.

2.1 The free trial

A new shop may use Atelier free for two weeks, once per shop. No card is taken and no mandate is created for the trial. A trial store starts empty. You bring in your own stock. We may end a trial early if it is used in a way clause 8 forbids. A trial that is not continued may be deleted after it ends, so export anything you want to keep before then.

3. Your account and your staff

• You are responsible for everything done under your logins, including your staff’s. Keep passwords private. Tell us at once if you think a login has been misused.
• The owner login can create staff logins and decide what each staff member may see and do. Choosing those permissions is your decision, not ours.
• The owner’s PIN unlocks discounts past your limit and, where you switch it on, the cash lock. Anyone who has the PIN can do what the owner can do with it, so guard it like a key. If the cash-lock key is lost, the records it protects cannot be recovered by us or by anyone — that is what the lock is for, and the app says so before you turn it on.
• The devices you run Atelier on are yours to secure. A phone left unlocked on the counter is signed in as whoever signed in on it.
• You may not share a login with anyone outside your business, or resell access to Atelier.
• You confirm you are at least 18 years old and are entitled to enter into this agreement for your business.

4. Fees and billing

Current prices are on the pricing page and are payable in Indian rupees. In summary: a free trial of two weeks available once per shop, with no card taken and no separate onboarding fee, and a recurring monthly fee if you choose to stay on.

4.1 The automatic mandate

The monthly fee is collected automatically through a mandate (a standing instruction) you approve with your bank or UPI application, processed on our behalf by Cashfree Payments.

An Indian mandate authorises a maximum amount rather than a fixed one, and that maximum must be set above the price for the arrangement to work at all. The mandate you approve therefore shows a ceiling of ₹5,000 per month, while the amount actually taken is the price on the pricing page. Nothing above the price is ever charged, and nothing above the ceiling can be charged.

4.2 Payment details

Card and bank details are handled entirely by Cashfree Payments. We never see or store your card number.

4.3 If a price changes

We may change prices. If we do, we will tell you at least 30 days before the new price is charged to you, using the email address and phone number on your account. You may cancel before it takes effect, and cancelling for that reason carries no charge of any kind.

4.4 Taxes

All prices shown are inclusive of GST. The amount on the pricing page is the amount debited from your account; nothing is added to it at checkout. The taxable value and the tax charged are shown separately on the GST invoice we issue for each payment.

If the applicable rate of tax changes, the tax-inclusive price stays as published until we give you notice under clause 4.3.

5. Cancelling, and non-payment

You may cancel at any time. There is no minimum term, no notice period and no exit charge. How to cancel, and what is and is not refundable, is set out in full in the refunds and cancellations policy, which forms part of these terms.

If a payment fails, it is retried, you keep full use of Atelier for a grace period of seven days with a notice on screen, and we contact you. If it remains unpaid after that, access to the app is paused.

Pausing an account never deletes your data, and never blocks you from reading or downloading it. A paused shop can still open Atelier to export everything it has put in. Paying reopens the account with all data intact.

We may suspend or end an account immediately, with reasons given, if it is used unlawfully or in a way that endangers other customers or the service. That is the only circumstance in which we would end an account without notice.

6. Your data is yours

• You own everything you put into Atelier · your stock, prices, photographs, sales, customers, ledgers and documents. We do not claim any ownership of it.
• We use it only to provide the service to you, to support you when you ask, and to keep the service secure and working. We do not sell it, and we do not share it with other shops.
• You can export a complete copy at any time while your account is open, and for twelve months after it closes. After that we may delete it, with 30 days’ notice by email first. The privacy policy sets this out in full.
• Where your records include your own customers’ personal details, you decide what is collected and why; we handle it on your instructions. You are responsible for collecting those details lawfully and for answering your customers about them, and we will help you do so.
• Anything you choose to publish — a catalogue page, a piece pushed to your own online store, a quote card or catalogue you send — is public or in your customer’s hands by your decision, and its content is your responsibility.
• You are responsible for having the right to put into Atelier whatever you put into it, and for meeting your own obligations under tax, hallmarking, consumer and data protection law. Atelier helps you keep records; it does not make you compliant.
• If a third party brings a claim against us because of what you put into Atelier, what you published from it, or how you used it, you will meet the reasonable costs of that claim.

7. What we own

The Atelier software, its name, design and everything we have built remain ours. You get the right to use it while subscribed, and nothing else. You may not copy it, take it apart to reproduce it, or build a competing product out of it.

8. Acceptable use

You agree not to use Atelier to break the law, to store material you have no right to, to attempt to reach another shop’s data, to test or attack the service without our written permission, or to place a load on it deliberately intended to disrupt it.

9. Services we depend on

Atelier is built on services provided by others — database and login services from Google, image storage from Cloudinary, hosting, backups and the spam check on the trial form from Cloudflare, email delivery from Brevo, and payment processing from Cashfree. They are listed with their roles in the privacy policy. A failure at one of them can affect Atelier, and we will tell you when that is what has happened.

Several optional features — reading a packing list, an invoice or a certificate from a photograph, pricing a piece from a link or a screenshot, finding a piece by photographing it — send the photograph or the page from your device to Google’s Gemini service and read what comes back. They run on an AI account key we hold for your store, so there is nothing for you to set up. Each shop’s key has a daily allowance; when it is used up the feature says so and waits, and we may limit or switch off a feature that is being used in a way that costs far beyond normal shop use. What Google does with what is sent to it is governed by Google’s terms. Nothing sent to Google passes through our servers, and we never see the photograph.

If you connect your own Shopify store, Atelier talks to it through our server using the credentials you enter, and a counter sale takes the piece off your online store. That connection is yours to make and to remove, and Shopify’s terms govern your store.

10. Availability

We work to keep Atelier available at all times, but we do not promise it will never be interrupted. Maintenance, faults, and failures at the services above can all cause downtime. We do not currently offer a contractual uptime guarantee, and we will not pretend otherwise on this page.

Atelier needs a working internet connection and a reasonably current browser on a phone or computer you provide. We are not responsible for your connection, your devices or a browser too old to run the app.

11. Backups and accuracy

Atelier records what you enter. It does not verify that what you entered is correct, and the figures it produces — prices, ledgers, tax registers, exports — are only as accurate as the information behind them. They are not a substitute for your own checking or your accountant’s.

What the AI reads is a draft. A weight, purity, stone count or rate read off a photograph, a PDF or a web page can be wrong, and a piece found by photograph can be the wrong piece. Every such reading is shown to you before it is saved, and you approve it. A quote card says on its face that it is an estimate at today’s rates. We are not responsible for a figure you approved or sent without checking it.

The gold rate the app fetches comes from a published market source and is shown as the rate of the day. It is your decision whether to sell on it, on your own manual rate, or on neither.

Backups. We take a copy of every shop’s database each night and keep daily copies for 30 days and a monthly copy for a year. That protects against our own mistakes and failures. It is not a guarantee against every kind of loss, so we still recommend exporting a copy of your data from time to time and keeping it yourself.

12. Limits on our liability

Nothing in these terms limits any liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

Subject to that, Atelier is provided as it is, and we make no promise about it beyond what these terms say. We are not liable for indirect or consequential losses, for loss of profit, business or goodwill, for a loss caused by a figure you approved or sent without checking it, for a loss caused by a failure at a service we depend on, or for loss of data to the extent it arises from something outside our reasonable control. Our total liability to you in connection with Atelier in any twelve-month period is limited to the amount you paid us in that period.

13. Changes to these terms

We may update these terms. If a change materially affects your rights we will tell you at least 30 days beforehand by email. Continuing to use Atelier after a change takes effect means you accept it; if you do not, cancel before then.

The date at the top of this page is the date the current version took effect.

14. Governing law

These terms are governed by the laws of India. The courts at Udaipur, Rajasthan have exclusive jurisdiction over any dispute arising from them.

Before going to court, write to us and give us 30 days to put it right. Almost everything is settled with a phone call.

14.1 General

• These terms, the pricing page, the refunds and cancellations policy and the privacy policy together are the whole agreement between us.
• If a court finds one part of these terms unenforceable, the rest still applies.
• If we do not enforce a term on one occasion, we can still enforce it later.
• You may not transfer your subscription to another business without telling us. We may transfer this agreement to a successor business that takes over Atelier, and will tell you if we do.
• Neither of us is liable for failing to do something these terms require because of an event outside our reasonable control — a power or internet failure, a flood, a government order, a failure at a service we depend on — for as long as that event lasts.
• Notices to you go to the email address and phone number on your account; keep them current. Notices to us go to the addresses in clause 15.

15. Contact

Customer care — hello.atelierapp@gmail.com
Phone and WhatsApp — +91 89492 67197
Registered details — contact page