The terms,
written to be read.

1. Who these terms are between

“Atelier”, “we” and “us” mean Anjali Design Studio, GSTIN 08AJNPD1202B1Z0, of GF-1, Ground Floor, Phoenix Lifestyle, New Fatehpura, Girwa, Udaipur, Rajasthan 313001, India, which provides the Atelier software. Its full contact details are on the contact page and form part of these terms.

“You” means the shop or business that subscribes to Atelier, together with every person you give a login to.

By using Atelier, or by paying for it, you agree to these terms. If you do not agree with them, do not use it, and tell us so we can stop the billing.

2. What Atelier is

Atelier is software for running a jewellery shop — stock, pricing, sales, customers, karigars, ledgers and documents. It is provided over the internet and used in a web browser. You are not buying a copy of the software; you are subscribing to use it while your subscription is running.

We may add, change or remove features as the product develops. We will not remove something you depend on without telling you first.

3. Your account and your staff

• You are responsible for everything done under your logins, including your staff’s.
• Keep passwords private. Tell us at once if you think a login has been misused.
• The owner login can create staff logins and decide what each staff member may see and do. Choosing those permissions is your decision, not ours.
• You may not share a login with anyone outside your business, or resell access to Atelier.
• You confirm you are at least 18 years old and are entitled to enter into this agreement for your business.

4. Fees and billing

Current prices are on the pricing page and are payable in Indian rupees. In summary: an introductory first month available once per shop, with no separate onboarding fee, and a recurring monthly fee thereafter.

4.1 The automatic mandate

The monthly fee is collected automatically through a mandate (a standing instruction) you approve with your bank or UPI application, processed on our behalf by Cashfree Payments.

An Indian mandate authorises a maximum amount rather than a fixed one, and that maximum must be set above the price for the arrangement to work at all. The mandate you approve therefore shows a ceiling of ₹5,000 per month, while the amount actually taken is the price on the pricing page. Nothing above the price is ever charged, and nothing above the ceiling can be charged.

4.2 Payment details

Card and bank details are handled entirely by Cashfree Payments. We never see or store your card number.

4.3 If a price changes

We may change prices. If we do, we will tell you at least 30 days before the new price is charged to you, using the email address and phone number on your account. You may cancel before it takes effect, and cancelling for that reason carries no charge of any kind.

4.4 Taxes

All prices shown are inclusive of GST. The amount on the pricing page is the amount debited from your account; nothing is added to it at checkout. The taxable value and the tax charged are shown separately on the GST invoice we issue for each payment.

If the applicable rate of tax changes, the tax-inclusive price stays as published until we give you notice under clause 4.3.

5. Cancelling, and non-payment

You may cancel at any time. There is no minimum term, no notice period and no exit charge. How to cancel, and what is and is not refundable, is set out in full in the refunds and cancellations policy, which forms part of these terms.

If a payment fails, it is retried, you keep full use of Atelier for a grace period of seven days with a notice on screen, and we contact you. If it remains unpaid after that, access to the app is paused.

Pausing an account never deletes your data, and never blocks you from reading or downloading it. A paused shop can still open Atelier to export everything it has put in. Paying reopens the account with all data intact.

We may suspend or end an account immediately, with reasons given, if it is used unlawfully or in a way that endangers other customers or the service. That is the only circumstance in which we would end an account without notice.

6. Your data is yours

• You own everything you put into Atelier · your stock, prices, photographs, sales, customers, ledgers and documents. We do not claim any ownership of it.
• We use it only to provide the service to you, to support you when you ask, and to keep the service secure and working. We do not sell it, and we do not share it with other shops.
• You can export a complete copy at any time, including after cancelling.
• Where your records include your own customers’ personal details, you decide what is collected and why; we handle it on your instructions. See the privacy policy.
• You are responsible for having the right to put into Atelier whatever you put into it, and for meeting your own obligations under tax, hallmarking and consumer law. Atelier helps you keep records; it does not make you compliant.

7. What we own

The Atelier software, its name, design and everything we have built remain ours. You get the right to use it while subscribed, and nothing else. You may not copy it, take it apart to reproduce it, or build a competing product out of it.

8. Acceptable use

You agree not to use Atelier to break the law, to store material you have no right to, to attempt to reach another shop’s data, to test or attack the service without our written permission, or to place a load on it deliberately intended to disrupt it.

9. Services we depend on

Atelier is built on services provided by others — database and login services from Google, image storage from Cloudinary, hosting from Cloudflare, and payment processing from Cashfree. They are listed with their roles in the privacy policy. A failure at one of them can affect Atelier, and we will tell you when that is what has happened.

Some optional features use an artificial-intelligence service that runs on your own account key, entered on your own device. Whether to use them is your choice, and anything you send to that service is governed by your agreement with its provider.

10. Availability

We work to keep Atelier available at all times, but we do not promise it will never be interrupted. Maintenance, faults, and failures at the services above can all cause downtime. We do not currently offer a contractual uptime guarantee, and we will not pretend otherwise on this page.

11. Backups and accuracy

Atelier records what you enter. It does not verify that what you entered is correct, and the figures it produces — prices, ledgers, tax registers, exports — are only as accurate as the information behind them. They are not a substitute for your own checking or your accountant’s. We recommend exporting a copy of your data periodically and keeping it yourself.

12. Limits on our liability

Nothing in these terms limits any liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

Subject to that, we are not liable for indirect or consequential losses, for loss of profit, business or goodwill, or for loss of data to the extent it arises from something outside our reasonable control. Our total liability to you in connection with Atelier in any twelve-month period is limited to the amount you paid us in that period.

13. Changes to these terms

We may update these terms. If a change materially affects your rights we will tell you at least 30 days beforehand by email. Continuing to use Atelier after a change takes effect means you accept it; if you do not, cancel before then.

The date at the top of this page is the date the current version took effect.

14. Governing law

These terms are governed by the laws of India. The courts at Udaipur, Rajasthan have exclusive jurisdiction over any dispute arising from them.

Before going to court, please write to us. Almost everything is settled with a phone call.

15. Contact

Customer care — ateliercustomercare@gmail.com
Phone and WhatsApp — +91 89492 67197
Registered details — contact page